At Nepali Haat Bazaar, we want you to be completely satisfied with your purchases. However, due to the nature of grocery items, especially perishable goods, our return policy has some specific guidelines.

 

Returns for Damaged or Incorrect Items:

• If you receive an item that is damaged upon arrival or if you receive the wrong item, please contact us within 24 hours of your delivery or pickup.
• To process your return, please email us at [Your Customer Service Email Address] or call us at [Your Phone Number] with your order number and a description of the issue. If possible, please also include a photograph of the damaged or incorrect item.
• Upon verification, we will offer you one of the following options:
  • Replacement: We will arrange for a replacement of the incorrect or damaged item to be delivered to you as soon as possible, subject to availability.
  • Refund: We will issue a full refund for the damaged or incorrect item to your original payment method. Please allow [Number] business days for the refund to appear in your account.

 

Returns for Non-Perishable Items:

• For non-perishable items (such as packaged goods, pantry staples, etc.) that are unopened and in their original packaging, you may request a return within 3 days of delivery or pickup.
• To request a return for a non-perishable item, please contact us via email or phone with your order number and the reason for the return.
• Once your return is approved, you can return the item to our physical store at 137/43, Hibberson Street Gungahlin ACT 2912 AU during our business hours.
• Upon receiving the returned item in its original, unopened condition, we will issue a refund for the item's purchase price to your original payment method. Please note that any delivery fees are non-refundable unless the return is due to our error.

 

We Do Not Accept Returns On:

• Fresh produce (fruits, vegetables, meats, dairy, bakery items) unless they were demonstrably spoiled or damaged upon arrival (and reported within 24 hours).
• Opened food items for hygiene and safety reasons.
• Items sold on clearance or marked as non-refundable.

 

Important Notes:

• We reserve the right to refuse a return if we believe the issue is not due to our error or if the conditions of this policy are not met.
• For any questions or concerns regarding returns, please do not hesitate to contact us.

 

How to Initiate a Return:

1. Contact our customer service team via phone at +61 424 770 004 within the specified timeframe.
2. Provide your order number and details of the issue. For damaged or incorrect items, please include a photograph if possible.
3. Our team will assess your request and provide you with instructions on how to proceed.

This policy is effective as of 2025-05-01.